nuebe8 Privacy Policy

This Privacy Policy ("Policy") is issued by nuebe8 ("nuebe8," "we," "us," "our") and applies to the online casino and sports betting platform operated at nuebe8.cam (the "Platform"), including all associated services, game products, promotional features, and customer support channels.

This Policy governs the collection, processing, storage, use, disclosure, and deletion of personal data provided by or collected from individuals who register an account on the nuebe8 Platform, make use of any of its services, or simply browse the Platform without registering ("you," "your," "Data Subject"). It applies to all players across the Philippines — whether you are based in Metro Manila, Cebu, Davao, Quezon City, Makati, or any other region of the country.

By registering an account on nuebe8.cam or otherwise using the Platform, you acknowledge that you have read, understood, and consented to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you must not use the nuebe8 Platform.

This Policy should be read together with the nuebe8 Terms & Conditions, which form part of the legal agreement between you and nuebe8 governing your use of the Platform.

For the purposes of the Data Privacy Act of 2012 and this Policy, nuebe8 acts as the Personal Information Controller (equivalent to "Data Controller" under many international frameworks) in respect of the personal data it processes in connection with the nuebe8 Platform.

As Personal Information Controller, nuebe8 determines the purposes for which personal data is collected and the manner in which it is processed. nuebe8 is responsible for ensuring that personal data under its control is handled in accordance with the requirements of the Data Privacy Act of 2012 and this Policy.

Where nuebe8 engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, and game software suppliers — those providers act as Personal Information Processors and are required by contract to process data only on nuebe8's instructions and in accordance with applicable data protection law.

For all data privacy queries, requests, or complaints, you may contact the nuebe8 Data Privacy point of contact as described in Section 15 of this Policy.

nuebe8 collects personal data across the following categories, depending on how you interact with the Platform:

3.1 Registration and Identity Data

• Full legal name (as it appears on your government-issued Philippine ID).
• Date of birth (for age verification — all players must be 21 years of age or older).
• Philippine mobile number (used as your primary account identifier and for 2FA).
• Email address, if provided.
• Username selected at registration.
• Government-issued Philippine ID type and number, submitted during KYC (Know Your Customer) verification.

3.2 Financial and Transaction Data

• GCash or Maya account number linked to your nuebe8 wallet.
• Bank account details (BPI, BDO, Metrobank, or other Philippine bank) where used for deposits or withdrawals.
• Deposit amounts, withdrawal amounts, and transaction timestamps.
• Game wagering history, including bets placed, games played, and outcomes.
• Bonus and promotional credit history.

3.3 Technical and Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type and version.
• Session start and end times, and pages visited on the Platform.
• Cookies and similar tracking identifiers (see Section 7).

3.4 Communications Data

• Records of your communications with nuebe8 customer support via live chat, including chat transcripts and associated timestamps.
• Records of any correspondence submitted to nuebe8 by email.
• Records of responsible gaming requests, self-exclusion applications, and limit-setting instructions.

nuebe8 collects personal data through the following channels and mechanisms:

• Directly from you — when you complete the nuebe8 registration form, submit a KYC verification document, make a deposit, request a withdrawal, contact customer support, or update your account settings.
• Automatically through Platform use — when you log in to nuebe8, browse the game lobby, place a wager, or interact with any feature of the Platform, technical and behavioral data is collected automatically via server logs, cookies, and similar technologies.
• From third-party payment providers — when you initiate a GCash, Maya, or bank transfer transaction, nuebe8 receives confirmation data from the relevant payment provider necessary to process and reconcile the transaction. nuebe8 does not receive or store your full payment credentials directly.
• From identity verification providers — where nuebe8 uses a third-party KYC provider to verify the authenticity of your government-issued Philippine ID, that provider may supply nuebe8 with a verification result and associated data points.
• From fraud prevention and compliance services — nuebe8 may receive data from third-party fraud detection or anti-money laundering screening services in connection with its regulatory compliance obligations.

nuebe8 processes your personal data only where a lawful basis for doing so exists. The following table sets out the primary purposes for which nuebe8 processes personal data and the corresponding legal basis under the Data Privacy Act of 2012:

Where nuebe8 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting nuebe8 support or updating your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

nuebe8 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Personal data is shared only in the following limited and defined circumstances:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, and other Philippine payment providers receive the transaction data necessary to process your deposit and withdrawal requests. These providers operate under their own privacy policies and are subject to applicable Philippine financial data regulations.
• Identity verification providers: Third-party KYC and document verification services receive copies of verification documents submitted by you during the account verification process. These providers are engaged under data processing agreements that restrict their use of your data.
• Game software providers: nuebe8 uses licensed game software from third-party providers. When you play a game, anonymized session data (game outcomes, bet amounts, session duration) may be shared with the relevant provider for the purpose of game operation, integrity, and RNG certification. Personal identifying information is not shared with game providers beyond what is technically necessary.
• Regulatory and law enforcement authorities: nuebe8 may be required by law, court order, or regulatory directive to disclose personal data to relevant Philippine government authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies — where such disclosure is compelled by applicable law.
• Fraud prevention and security services: nuebe8 may share limited personal data with third-party fraud detection and cybersecurity providers for the purpose of protecting the Platform and its players from unauthorized activity.
• Business restructuring: In the event of a merger, acquisition, or sale of substantially all of nuebe8's assets, your personal data may be transferred as part of that transaction. nuebe8 will notify affected players and ensure that any acquirer is bound by data protection obligations consistent with this Policy before any transfer of personal data occurs.

nuebe8 uses cookies and similar tracking technologies on the Platform to provide a functional, personalized, and secure experience for players. A cookie is a small text file stored on your device when you visit a website. nuebe8 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in to nuebe8 during an active session, security cookies, and load-balancing cookies. These cannot be disabled without significantly impairing the Platform's functionality.
• Functional Cookies: Used to remember your preferences on the nuebe8 Platform — such as your preferred game lobby view, language settings, and responsible gaming reminder configurations. These improve your experience but are not essential to Platform operation.
• Analytics Cookies: Used by nuebe8 to collect aggregated, anonymized data about how players interact with the Platform — which pages are visited most frequently, where players navigate after logging in, and how game lobby performance compares over time. This information is used solely to improve the nuebe8 Platform experience and is not linked to individual player identities.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized login attempts, and bot access on the nuebe8 Platform.

You may manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may prevent you from using certain features of the nuebe8 Platform, including logging in to your account.

nuebe8 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and nuebe8 servers is encrypted using 256-bit SSL/TLS encryption. This applies to login sessions, deposit and withdrawal transactions, and all account management interactions.
• Access Controls: Personal data held by nuebe8 is accessible only to authorized personnel who require access for legitimate operational or compliance purposes. Access is granted on a least-privilege basis and is subject to internal review.
• Secure Storage: Personal data is stored on secured servers with physical and logical access controls in place. Database-level encryption is applied to sensitive data fields including identity verification records and payment information.
• Incident Response: nuebe8 maintains a data breach response procedure. In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected players, nuebe8 will notify the National Privacy Commission (NPC) and affected players within the timeframes required by the Data Privacy Act of 2012 and its Implementing Rules.
• Regular Security Reviews: nuebe8 undertakes periodic security assessments and vulnerability testing of the Platform to identify and remediate risks to personal data.

While nuebe8 takes all reasonable steps to protect your personal data, no internet-based system is entirely immune from risk. You also play a role in keeping your data safe by maintaining the security of your nuebe8 account credentials as described in the nuebe8 Terms & Conditions.

nuebe8 retains personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention principles apply:

• Active account data — personal data associated with an active nuebe8 account is retained for the duration of your account relationship with nuebe8.
• Transaction and financial records — deposit, withdrawal, and wagering records are retained for a minimum of five (5) years following the relevant transaction date, in accordance with Philippine anti-money laundering requirements and applicable financial record-keeping regulations.
• Identity verification records — KYC documents and verification outcomes are retained for a minimum of five (5) years following account closure, in accordance with regulatory obligations applicable to nuebe8's operation.
• Customer support records — live chat transcripts and email correspondence are retained for a period of three (3) years from the date of interaction.
• Data subject access request records — records of your data rights requests and nuebe8's responses are retained for a period of three (3) years.
• Closed account data — upon voluntary account closure, nuebe8 will delete or anonymize personal data that is no longer required for legal or regulatory purposes within a reasonable period, subject to the minimum retention periods described above.

Under the Data Privacy Act of 2012 of the Philippines and this Policy, you have the following rights in relation to your personal data held by nuebe8. These rights may be subject to certain limitations where nuebe8 has a legal obligation to retain or continue processing data.

To exercise any of the above rights, contact the nuebe8 data privacy team via live chat on the Platform or by email as described in Section 15. nuebe8 will respond to verified requests within the timeframes required under the Data Privacy Act of 2012, typically within 15 business days of receipt of a valid request.

The nuebe8 Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR-aligned age restrictions for casino-style online gaming in the Philippines. nuebe8 does not knowingly collect, process, or retain personal data from persons under the age of 21.

nuebe8 takes reasonable steps during the registration and KYC verification process to confirm that all players meet the minimum age requirement. Where nuebe8 discovers or has reasonable grounds to suspect that an account has been registered by or on behalf of a person under 21 years of age, the account will be immediately suspended, and all associated personal data will be handled in accordance with applicable law — including notification to relevant regulatory authorities where required.

If you are a parent or guardian and believe that a minor under your care has registered an account on the nuebe8 Platform, please contact nuebe8 support immediately via live chat. nuebe8 will investigate the matter promptly and take appropriate action, including account closure and, where applicable, refund of any deposited funds in accordance with applicable regulations.

The nuebe8 Platform primarily processes and stores personal data within systems accessible in the Philippines. However, some of nuebe8's third-party service providers — including game software providers, identity verification services, and cloud infrastructure providers — may process data in jurisdictions outside the Philippines.

Where personal data is transferred to a jurisdiction outside the Philippines, nuebe8 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with the Data Privacy Act of 2012. These safeguards may include contractual data protection clauses, adequacy assessments of the recipient jurisdiction's data protection framework, and binding corporate rules where applicable.

nuebe8 will not transfer your personal data to any jurisdiction where it cannot ensure that adequate data protection safeguards are maintained.

nuebe8 uses personal data — including account activity, wagering history, deposit frequency, and session duration — for the purpose of monitoring player behavior and identifying potential signs of problem gambling. This processing is carried out under nuebe8's legitimate interest in protecting vulnerable players and as part of its compliance with responsible gaming obligations applicable to its operations.

Where nuebe8's responsible gaming monitoring systems identify activity that may indicate a player is experiencing difficulties managing their gambling behavior, nuebe8 may contact the player directly through their registered contact details with information about available support tools, including deposit limits, session reminders, and self-exclusion options.

All data collected and processed for responsible gaming purposes is held in strict confidence. nuebe8 does not share responsible gaming-related data with third parties except where required by law or regulatory instruction. For more information about nuebe8's responsible gaming tools and resources, visit the Responsible Gaming page.

nuebe8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way nuebe8 processes personal data. The most current version of this Policy is always available at nuebe8.cam/privacy-policy, with the effective date clearly stated at the top of the page.

Where changes to this Policy are material — meaning they significantly affect the way nuebe8 processes your personal data or the rights available to you — nuebe8 will notify registered players via a notification on the Platform upon login and, where appropriate, by direct communication to the registered mobile number or email address on your account.

Continued use of the nuebe8 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should cease using the Platform and contact nuebe8 support to discuss account closure options.

If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or wish to raise a complaint about how nuebe8 has handled your personal data, please contact the nuebe8 data privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the nuebe8 Platform. For most data privacy queries, live chat is the fastest way to get a response from the nuebe8 team.
• Email: [email protected] — for formal data subject access requests, deletion requests, and written complaints. Please include "Data Privacy Request" in the subject line of your message to ensure it is directed to the appropriate team.

nuebe8 aims to acknowledge all formal data privacy requests within 3 business days and to provide a substantive response within 15 business days from receipt of a valid, verified request.

If you are not satisfied with nuebe8's response to your data privacy query or complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.